Sunday, 21 Jan 2018

How to fix “Your connection is not private” error in Chrome

How to fix “Your connection is not private” error in Chrome

Are you looking for the solution to fix “Your connection is not private” message that you keep getting in Google Chrome or Android while accessing a particular website or a few other websites? The error you get reads “NET::ERR_CERT_AUTHORITY_INVALID”?

If yes, then you have landed to correct article. In this post, I’ll explain everything about this error like what is this error all about, what causes this error and how we may try different tips & tricks to fix this error.

Today the people are becoming lazy and try to do most of the work on the internet sitting comfortably at their home. Whether you have to pay your electricity or mobile phone bill or have to buy any product, you log on to different website and do the task.

The internet has made life of human easy but something that has advantages must have disadvantages as well. To link it to the internet world, if you can pay electricity bill through the internet sitting comfortably at your home using credit card or digital wallet, you are likely to have security threats as well such as leakage of your credit card information or digital wallet’s password.

To address to these security threats, the companies like Google, Apple keep on inventing new technologies so that we could atleast minimise such threats and keep the sensitive information safe.

The error message “Your connection is not private” that you keep getting while accessing some of the websites (mainly those where financial transactions are made on) is caused due to lack of one of the technology that secures your online transactions and keep your sensitive information such as credit card information private.

What is “Your connection is not private” error all about?

The new technology is created everyday to improve the way we transact on the internet. There is a great possibility of phishing or leakage of user’s sensitive information such as Credit/debit Card information while performing the transaction on the internet. To avoid or atleast minimise such incidents, there are several security measures that websites have to take into account.

One of those security measures is securing the website with SSL certificate. The error “Your connection is not private” generally caused due to misconfiguration or expiry of SSL certificate issued to the website. SSL certificate is issued by the Domain Registrar Or Web hosting service provider or any other third party to the website owners (webmaster) which secures their websites.

It is very important for an online shopping website (ecommerce websites) to get SSL certificate. The SSL certificate keeps all the information that users (like you and me or someone who want to transact on this website) enters, such as Credit/debit Card number, expiry date, CVV number or any personally identifiable information secured and private. Understand the process with below diagram.


Here when a consumer like you or me makes a purchase, we open merchant’s website and enter our personal details, such as name, address, phone number, email and then move to make payment. We make the payment either through credit/debit card or digital wallet etc.

If you look at the diagram closely, you will know the connection between consumer’s computer and MERCHANT’s is secured through SSL certificate. That means, no third person can see consumer’s information.

Also read: How to take screenshot in Windows

Once merchant receives order, it checks with clearing house and the clearing house checks with consumer’s card issuing bank whether the details consumer have entered are correct and he if he/she can make the purchase.

Once it is verified, consumer issuing bank credits Merchant’s bank, give clearing house a go and issue payment statement to the consumer.

If the connection between a consumer and a merchant’s computer is not secured through SSL certificate, there is high changes the details of consumer get compromised and I need not to tell what anyone can do if he/she gets to know my credit card details.

How to fix this error “Your connection is not private”

The error “Your connection is not private” is have to do with SSL certificate. SSL (Secure Socket Layer) keeps the information that you enter on any website secured and private. Any third party (person) wouldn’t be able to see the information.

Hence if whenever you open any website and see this error, you better leave the website and look for an alternative. It become very important for the website for online shopping websites.

Your connection is not private


How to fix

Checkout below methods to fix “Your connection is not private” Error

1) Date & Time

One of the reasons why you could see this error is due to inaccurately configured device’s time and date. Inaccurately configured time and date gives SSL error that can be fixed once you rightly configure date and time.

Accurately configure Time & Date on Mac as below:

Time & date Mac

Configure Time and Date accurately on Windows as below:

Time and date on windows

2) Expired SSL certificate

In some cases, the webmaster or the owner of the website forgets to renew SSL certificate that causes this error. The SSL Certificate is purchased for 1 year or 2 years and so on and have to renewed before expiry. If that is the case, what at the most you can do is to notify the same to the webmaster. Alternatively you can click “Advance” option at the bottom and “Proceed to website”.

You don’t have to worry much as long as you are just checking out the website and not making any transaction or entering personal information.

3) Clean Google Chrome browser cookies

The other possible reason of causing this error is invalid Google Chrome’s cookies. Deleting browser’s cookie and cached files may fix this problem. Here is how you can do that:

Click those three dots on the top right corner as indicated in below screenshot > Settings > Advance > Privacy and Security > Clear browsing date > CLEAR BROWSING DATA

It should fix this error.

4) Invalid SSL certificate configuration

Installation of SSL certificate is a several steps process. Any mistake may lead to wrong configuration of the certificate which eventually causes this error. To avoid this error, the merchant (webmasters) should hire an expert for installation of SSL certificate.

The SSL certificate changes HTTP to HTTPS which meant for secured and private connection. Notify webmaster about the same.

5) Error due to Firewall

If Clearing browsers cookies, Date & Time fixes don’t fix this error, it might happen due to antivirus settings that prevent SSL enabled websites.

Your antivirus sometimes blocks websites with SSL certificates installed and as a result you see “Your connection is not private” error. You need to make a few changes to your Antivirus settings to resolve this issue. Here is how you can do it:

AVAST Antivirus:

If you uses AVAST anti virus then you can you use following path to make necessary changes. Go to Settings > Active Protection > Web Shield > Customize un-check the checkbox: “Enable HTTPS scanning ” It will stop scanning websites with security certificate installed and and fix the error.

BitDefender Antivirus:

If you are BitDefencer anti virus user, you can turn off SSL Scan as below:

Open Bitdefender > Settings > Privacy Control > Antiphishing tab > Turn off Scan SSL.

These two are the most common antivirus however if you have any other such as Norton or McAFee, check out settings and turn off the option that has to do with SSL scanning.

How to fix “Your connection is not private” error on Android

If you are getting this error on your Android smartphone, the above fixes apply here too.

Date & Time – Make sure your Android smartphone/device’s date and time is configured right.

Stop SSL scanning by Antivirus – Go to settings and check if any option that has to do with SSL Scanning is enabled. If it is enabled, turn it off to fix the error.

Delete Browser Cookies – Open browser, go settings and then delete history. It might fix the error.

SSL expired – If the SSL certificate issued to the website that you are trying to access is expired, you will continue getting this error until the webmaster renews it. Notify webmaster about the same.

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